Support

Wivo's support staff is available around the clock to serve your needs. Our team of specialists is dedicated to serving our customers by offering them responsive, comprehensive service and assistance. Mission-critical applications of all kinds are on networks today. In effect, networks are the core of the business and they must operate at peak efficiency at all times. WiVo appreciates that so we will treat them as if they are our own. Our Customer Care Center provides honest and consistent support to our clients through a personalized and accessible relationship with WiVo's experienced support staff. Network administrators are Cisco, Microsoft, and Novell certified and are able to diagnose and correct problems quickly.  Systems are constantly monitored in order to maintain uptime in the 99.99 percentile. 

Impeccable service and support begins with the sales team who guide you through the process of choosing a service that is right for you and best fits your business needs. WiVo's professional installation team works with you to install and test your new service and once your service is installed, our convenient toll free Customer Support Center is available to answer your questions and keep you running smoothly. WiVo also provides an Online Account Manager that is educational and informative and where most answers can be found.

WiVo stands firmly behind our ability to deliver outstanding service with our 30-Day No-Risk Guarantee, our aggressively competitive Service Level Agreement, and a highly trained staff working behind the scenes to ensure reliability and uptime. But, if you ever need us, we are there for you. Whether your problem is large or small we encourage you to contact us for assistance. We are here 24/7/365 in support of your business. It is our privilege and pleasure to serve you.

Thank you for your patronage.

Prevent and solve problems faster with your Online Account Manager. It contains numerous helpful support tools that can give you a snapshot of web activity, network status, connectivity speeds, billing data, and much more. It is an excellent resource for site monitoring and connectivity management. A troubleshooting guide is also available for quick answers. You can log in via the link above or from any page on our website.

Clients are encouraged to log in to their online accounts first. Most answers can be found there, however if you need us, you can open 'targeted' trouble tickets, which are immediately forwarded to the appropriate department. This is the most expedient method of reporting and correcting problems. If you are having difficulty logging in or have forgotten your password please email: login@gowivo.com.