Service level Agreement
By enrolling in, using, or paying for the services addressed in WiVo Wireless Broadband Networks, Inc. Wireless Service Agreement, the customer agrees to the prices, charges, terms and conditions set forth in WiVo 's Service Agreement for wireless Internet or Point-to Point service. If the customer does not agree to these prices, charges, terms and conditions, the customer will not use the services and will cancel the services immediately by contacting WiVo Wireless Broadband Networks, Inc. at customerservice@gowivo.com. This Service Level Agreement applies to customers in good standing (paid current). Customers with delinquent accounts or past due balances do not qualify for service credits.

Service Level Terms and Conditions
To insure our business priorities are aligned with our customers' need for reliable service, WiVo provides the following service level agreement to customers subscribing to its enterprise-class Dedicated Access services:

		WiVo 's basic service is guaranteed at 99.99% uptime except for normal downtime and/or maintenance.
		Bandwidth Throughput – 85%.
		Network Latency – 50ms.
		Packet Loss - < 1%.
		The WiVo Network is the combination of WiVo-operated equipment, servers, circuits, and other data transmission facilities comprising WiVo IP wide-area network in the regions served.
		Outage credits are calculated at an hourly rate and the amount of credit determined by pro-rating the monthly recurring charge(s) for the time of outage above the guaranteed level.

Unavailability will not include Network unavailability of less than one (1) hour. Service Level Agreement excludes unavailability, reduced bandwidth throughput and/or increased latency resulting from (a) Network maintenance, (b) circuits provided by telcos or other common carriers, (c) an external Internet Service Provider or an Internet exchange point, (d) acts of omissions of Customer or an authorized user, (e) behavior of Customer equipment, facilities or applications, or (f) acts of God, civil disorder, natural cataclysm, terrorism, radio frequency interference or other occurrences beyond the reasonable control of Wivo Wireless Broadband Networks, Inc..

The Customer agrees that for any claim or dispute of any kind stemming from WiVo 's provision of services, WiVo shall not be liable for indirect or consequential damages, lost profits, lost revenues, punitive damages or reliance or special damages or economic losses of any kind. In case shall WiVo 's liability for any claim or dispute exceed the amount of its charges for the services during the effected period. The customer agrees that WiVo Wireless Broadband Networks, Inc. is not responsible for any third-party claims against WiVo Wireless Broadband Networks, Inc. that arise from the customer's use of services. Customer agrees to indemnify and hold harmless WiVo Wireless Broadband Networks, Inc. for all costs, attorney's fees, related to such claims.

To request credits under this SLA , customers should; email WiVo Customer Support at customerservice@gowivo.com, through the Online Account Manager, or call 954-786-1510 within 3 business days of the event.