Terms Of Service - Learn More Here - Checkout Our Terms Here

Last updated October 25, 2020

GOWIVO BAG

In order to use our service, you must use the Gowivo Bag(s) that are supplied to you by GOWIVO, INC after creating your account. These bags will be replaced by GOWIVO, INC as necessary due to normal wear-and-tear at no cost to you.

CLOTHING/FABRICS DAMAGE

We are NOT a drycleaner. We DO NOT do spot cleaning, dry cleaning, specialized stain/odor removal, steam cleaning, steam pressing, or anything outside of the parameters of a regular wash, dry and fold. We are an alternative to doing your own laundry. We strongly recommend that you do not add delicate clothing/fabrics that requires special care to our service. Our company is built on wholesome values and customer centric experiences. Our mission is to always care for you and your clothes and will do our absolute best to take care of our customers and their clothes; however, we are not responsible for damage to your clothes in any way. Again, we will do the utmost to take care of your clothes and make your experience with our service a delightful one. Given the nature of clothes/fabrics, and not being able to determine any previous damage/condition of clothes/fabrics, it makes it impossible to be responsible for damages.

WASH-TIME TURNAROUND

We like to keep things simple for you. Turnaround time is 24 hours. That means that your laundry will come back clean and folded 24 hours or sooner after being picked up.

PERMISSIONS

By using our service you agree that when creating an order you are giving us permission to walk onto your property and take or leave the Gowivo Bag with or without you being present. If the Gowivo Bag is in plain view when we arrive to take it to be washed, we will take it then. If it is not in view, we will knock and attempt to make contact. If no contact is made, we will notify you via email of missing you. If you keep the bag inside when you order, then when returning the Gowivo Bag to you with your clean laundry, we will knock and attempt to make contact. If no contact is made, we will leave the Gowivo Bag by the front door and let you know via push notification that its been delivered, unless you call and instruct us not to. We are not responsible for the loss or theft of the Gowivo Bag and/or any of its contents.

SENSITIVITY TO DETERGENTS

We use industry standard detergents. If you have a sensitivity to detergents, we advise you to check with us by calling customer service on what detergent is being used. We are not responsible for any allergic or other reaction. By using our service, you are agreeing to these terms.

EXCESSIVE SMELLS, HAIR, STAINS

We do not do any special stain, odor removal or animal hair removal from fabric outside of the parameters of a regular wash. In cases of deeply embedded stains, smells or hair some will unavoidably remain.

NO COMMERCIAL ACCOUNTS

We DO NOT allow commercial accounts where the account holder is using the account to wash any other person's laundry. The account holder must ONLY use the account to wash their own personal and direct family member's clothes as in the case of a family. To keep it simple, this means that you can only use your account in the app to wash ONLY your and your household's laundry, NOT any third party.

CONTACT NOTICE

Gowivo, Inc will never share your personal information with third-parties or sell it in anyway to anyone. We value your privacy, and will do the utmost to protect it. We might, however, email and/or text you about offers we think you would enjoy and notices related to your orders. By using our service you consent to being contacted by us.

SOCIAL MEDIA AND ADVERTISING

For the purpose of gathering content to post on our social media pages and use in advertising, we will occasionally record or takes photos of laundry pick-ups/deliveries of our customers bags and properties. Even if the footage we gather is not intended to capture customer info, we understand some would rather we not did this with their order, if this applies to you please contact us at [email protected] and let us know to not use your order for this purpose and we will make sure to not do so.

AGREEMENT TO TERMS

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and GOVIWO, INC. (“we,” “us” or “our”), concerning your access to and use of https://gowivo.com/ website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Mobile Application/Site”). You agree that by accessing the Mobile Application/Site, you have read, understood, and agree to be bound by all of these Terms of Use. If you do not agree with all of these terms of use, then you are expressly prohibited from using the Mobile Application/Site and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Mobile Application/Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Mobile Application/Site after the date such revised Terms of Use are posted.

The information provided on the Mobile Application/Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Mobile Application/Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

This Mobile Application/Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Mobile Application/Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Mobile Application/Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions. The Content, design and the Marks are provided on the Mobile Application/Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Mobile Application/Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Mobile Application/Site, you are granted a limited license to access and use the Mobile Application/Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Mobile Application/Site, the Content and the Marks.

USER REPRESENTATIONS

By using the Mobile Application/Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Mobile Application/Site through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Mobile Application/Site for any illegal or unauthorized purpose; and (7) your use of the Mobile Application/Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Mobile Application/Site (or any portion thereof).

USER REGISTRATION

You may be required to register with the Mobile Application/Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

FEES AND PAYMENT

We accept the following forms of payment:

Visa

Mastercard

American Express

Discover

You may be required to purchase or pay a fee to access some of our services. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Mobile Application/Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax may be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in U.S. dollars.

You agree to pay all charges or fees at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon making your purchase. If your purchase is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you notify us of your cancellation. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We also reserve the right to refuse any order placed through the Mobile Application/Site.

We offer a single payment for a one-time service and a variety of plans, all available on the Mobile Application/Site. Users who previously created accounts and have prior plans with us are able to continue using their prior payment plan unless they upgrade or downgrade their accounts. Any upgrades will occur immediately at a prorated rate. Any downgrades to a user’s account will take place following the end of their current payment term.

CANCELLATION

You can cancel your subscription at any time by logging into your account on the mobile application or contacting us using the contact information provided below. Your cancellation will take effect at the end of the current payment term.

If you are unsatisfied with our services, please email us at [email protected] or call us at (877) 246 9486.

Legal Notice

All notices from Gowivo, Inc. to You may be posted on our web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Gowivo, Inc. shall be made either by regular mail, sent to the address we provide on our web site. Delivery shall be deemed to have been made by You to Gowivo, Inc. five (5) days after the date sent.

All content appearing on this Web site is the property of Gowivo, Inc.
Copyright © 2019 Gowivo, Inc. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2019 Gowivo, Inc. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Gowivo, inc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Gowivo, Inc. or any third party, except as expressly granted herein.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Gowivo, Inc. and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Gowivo, Inc. shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Gowivo, Inc. with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Gowivo, Inc. with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Gowivo, Inc. if any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Gowivo, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Gowivo, Inc believes that customer conduct violates applicable law or is harmful to the interests of Gowivo, Inc. and its subsidiaries.

Contact Notice